Frequently Asked Questions
You have questions about your JustPaddles order? We have answers:
- I can't decide between paddle models. What are my options?
- How do I know my order has been placed?
- How can I check the status of my order?
- I lost my receipt and need one for warranty purposes. Do you have a copy of my receipt?
- When should I expect my order to arrive?
- Do you accept purchase orders?
- Can I cancel an order after it has been submitted?
- Do I need to call and get an RA Number to return an item?
- Do you have a printed catalog?
- Do you ship to APO / FPO addresses?
- Do you charge sales tax?
- Do you ship outside of the United States?
- Is there an extra charge for Alaska and Hawaii orders?
- Do you price match?
Ordering a new paddle may seem overwhelming because of the wide selection we offer. Besides our detailed descriptions of each paddle, one way we make the purchasing process easier is that you can purchase multiple paddles and try taking some 'dry cuts' against the air with them and pick the paddle you like and then send the rest back. As long as the returned item(s) are in their original condition and unused, we will always accept an item for return. We will process your return the same day we receive it, usually within one hour, and send you an email confirmation the day we receive in the paddle(s) that were returned confirming that we got the item(s) back.
For more on returns, please see our Return Policy.
When you complete your order online, an order number will be displayed. We will also email you an order confirmation minutes after you complete your order. This email will have the order number for your reference and confirm the product you ordered. Please note you will receive a second email from us once the item(s) have been shipped from our distribution center. The second email will contain your tracking number and will be sent around 9:00 pm CST the day you place your order.
You can check the status of an order once you have received an email from us with a UPS tracking number. You will receive your tracking number via email after 9:00 pm CST the day of your order. If you do not have an email address or have lost the tracking number, please send an email to firstname.lastname@example.org or call us at 1-866-382-3465 and we will track your package for you. For more on shipping, see Shipping & Delivery Information
All packages will be DELIVERED within five (5) business days from the time of your order when no special shipping options are chosen. We ship from Kansas City, Missouri right in the heart of the United States. For more on shipping, see Shipping & Delivery Information.
Yes. We accept purchase orders from accredited educational institutions. Please visit justpaddles.com/accounts/ for instructions on how to establish an account.
Yes, you can cancel an order, for any reason, within thirty minutes of placing it. If an order has already shipped, you may return it within 60 days of receipt for a full refund or exchange. All returned items must still have the wrapper on and be in original unused condition. For more on returns, see Return Policy.
Your complete satisfaction is our number one goal so there is no time limit that unused items in their original condition may be returned for an exchange or a refund. To return an item, just box it up and fill out our returns page. You will have the ability to select refund or exchange during the process. Once the returns page is completed, a pre-paid shipping label will be emailed to you. All returns are processed the same day we receive them. We cannot be responsible for lost or misdirected returns, so for your protection, insure all returns and send them to:
10800 North Pomona Ave.
Kansas City, MO 64153
If you are sending a defective item back to the manufacturer for a warranty replacement paddle, you will need to contact the manufacturer to obtain a return authorization number before shipping it back. We are happy to assist in answering any further questions related to this process or visit our Returns page for detailed information.
We do not offer a printed catalog. All of our product and order information is available on our website, and you may place orders by telephone if you prefer 24/7.
Yes, we ship to APO/FPO addresses via the United States Postal Service at no additional charge. Estimated delivery for APO/FPO packages is 2-6 weeks.
In accordance with applicable state and local laws, we are required to charge sales tax in localities where we have economic nexus. We do not charge sales tax on orders shipped to Alaska, Delaware, Montana, New Hampshire, or Oregon.
No. Currently, we can only ship to addresses in the United States.
No. UPS now offers ground shipments to Alaska and Hawaii. Standard ground delivery time to Alaska and Hawaii is four (4) business days.
Yes, JustPaddles will price match a competitor's listed price.
To do so, we verify some information. If you see a paddle listed at a lower price elsewhere, this is all we require:
- We must verify that the website you want to price match is legitimate and an authorized dealer of the products they sell.
- We must confirm that the competitor has the same size and product in stock and ready to ship. If the same size and product is out of stock on the competitor's website, we are unable to match their price.
- We must confirm if the competitor charges sales tax and/or shipping fees since these are added to the final price of the product.
Once these points have been confirmed, simply give our Paddle Experts a call at 1-866-321-2287.
Did you purchase a product from us, but noticed that it is now at a lower price? Please let us know, and we will honor our lowest price within the past 30 days by issuing a refund for the price difference or adjusting the price for you over the phone.
JustPaddles has the final decision for matching an online price.
Need Help Finding a Paddle?
We know that buying a paddle might not be easy, but we are here to help!
Answer a short series of guided questions to see paddle recommendations created just for you.